Welcome to Superior Crystal
1-772-287-6738

Please contact us if you have any questions.

Products

Superior Crystal is committed to providing first quality products to our customers. Superior Crystal is an authorized dealer for all the brands we sell, Moser, Mottahedeh, Vera Wang, Waterford, Wedgwood, Versace and Lalique. We buy directly from the manufacturer and only purchase first quality items from them. We never purchase or sell seconds. We inspect all items before they are shipped to insure you get a superior product!

Security

Superior Crystal is committed to protecting the privacy of our customers and using customer information responsibly. We’ve done our best to ensure the security and privacy of your transactions with us. Your credit card information and other personal data will be treated with the highest standards of security.

This site is hosted on a server that uses SSL to encrypt all of your personal information. The information that you send us via the Internet can be trusted to arrive safely to our server only. Please note that e-mail is not encrypted (protected by SSL) and is not a secure ways of sending credit card information.

If you have any concerns about ordering online, you can place your order by phone at 1-772-287-6738, 10am – 5pm EST Monday through Friday.

Privacy

At Superior Crystal we value our customers and respect the privacy of their personal information. The personal information that you supply to us is kept confidential and is only used to process and deliver your purchase, or maintain your gift registry.

When you make an online purchase or set up a bridal registry, we will contact you by email to confirm the transaction. We do not provide or sell your email address to third parties. From time to time, we may contact you regarding upcoming sales and special events. If you do not wish to be contacted for these reasons, please email us at customerservice@superiorcrystal.com and let us know.

FREE Shipping Every Day!

Superior Crystal is pleased to offer FREE shipping anywhere in the lower 48 states. Item will ship priority mail or UPS ground on purchases over $99.00 Under $99.00 there is a flat rate charge of $9.95

Shipping and Delivery
We do not ship on Saturday and Sunday. If your item is out of stock, we will contact you to let you know, and give you an estimate of when you can expect to receive it. If you don’t want to wait, we’ll allow you the option of cancelling the order at no charge.

UPS or the post office will e-mail you to let you know we’ve shipped your item and provide a tracking number.

Please read our Shipping Policy

Damaged Merchandise

1. All claims for broken, defective or damaged merchandise must be made within 7-days of receipt of merchandise.
2. All packing materials must be kept, regardless of apparent damage to packaging, in order for an inspection to take place by the parcel carrier. If packing is not with the item when UPS returns to pick up the box, they will not honor the claim.
3. Please call customer service at 772-287-6738. We will assist in the replacement or refund of the damaged merchandise.
4. Once you report the damage to us, we will begin the claim with UPS or the Post Office and start the process of replacing your merchandise.
5. Our customer service staff can help you to determine how to handle the broken/defective items in your possession.
6. If no replacement is possible, a refund to your credit card will be issued.

Returns

1. All Returns for non-damaged, un-opened items must made within 14-days of receipt.
2. Keep original shipping box and packaging material.
3. Call customer service at 772-287-6738 to obtain authorization for return.
4. A restocking fee of 10% is charged for any returned order. A restocking fee of up to 25% will apply to ANY order returned without prior authorization.
5. Special Orders may not be returned.
6. The customer will be responsible for returning merchandise at their cost.
7. All returns must be insured for the value of the item and packed to arrive damage free.
8. When we receive the merchandise, we will inspect it for any damages during return shipping.
9. Customer will be credited or refunded for the merchandise that is returned in good/unused condition.
10. Items that are returned in orders with free shipping, we will issue credit for the return minus the original cost of shipping minus the 10% restocking fee.
11. We do not refund the cost of shipping on any returns.
12. Refunds for returns will be processed within 10 days of inspection of merchandise.

Under the following conditions, no replacement or credit will be issued:

1. The request was made more than 7-days on breakages or 14-days on returns or exchanges.
2. The item is returned without proper packaging including peanuts.
3. The item is returned without original box and paperwork.
4. The items or box has been marked by writing or improper handling.
5. Customer did not keep the original shipping carton for the UPS or Post Office Parcel inspector.
6. The items were purchased as clearance or overstock items. All sales on clearance and overstock items are final!

Contact Us

If you are in the Stuart, Florida area please stop by our store. We love meeting our online customers. We are committed to providing you with excellent service and are continually reviewing customer feedback in order to improve and enhance your shopping experience. You can contact us at:

Gift Gallery
3752 SE Ocean Blvd.
Stuart, Florida 34996
Phone: 1-772-287-6738
Fax: 1-772-287-6738
e-mail: customerservice@superiorcrystal.com